Infinian Hosting

Data Protection & Privacy Notice

Trading Name: Infinian Hosting (T/A Mercia Networks Ltd)
Company Registration No: 14167867 (Registered in England & Wales)
Jurisdiction: United Kingdom & European Union Applicable Laws

At Infinian Hosting (Trading as Mercia Networks Ltd), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, handle, and safeguard your data across all of our hosting, network installation, and CCTV services. We have structured this policy to be plain, transparent, and fully aligned with UK and EU data protection standards.

1. Compliance & Legal Framework (DPA & GDPR)

Data Protection Regulatory Compliance:
• UK Data Protection Act 2018 (DPA) & UK GDPR: We comply fully with all UK privacy and data protection legislation regarding UK residents.
• EU General Data Protection Regulation (EU GDPR): Personal data for EU residents is processed in strict compliance with Regulation (EU) 2016/679.
• Roles: We act as a Data Controller for client account and billing management, and a Data Processor for hosted client data, server content, and CCTV recordings.

2. Strict Private Data Access Policy

We believe in strict data isolation and client privacy. The company shall NEVER access customer private data unless in an agreed support nature, and shall NEVER give access to anyone unless for a required legal purpose or where the customer explicitly consents/requests it.

3. Information We Collect

We only collect data necessary to provide and manage your services securely:

Account & Contact Info: Name, address, email, phone number, and identity verification documents (where requested under UK law).
Billing Data: Transaction history and payment details required for invoicing and processing account subscriptions.
Technical & System Data: Service logs, IP addresses, and performance metrics required for network infrastructure stability, security, and resource abuse monitoring.

4. Subject Access Requests (SARs) & Data Rights

Under the Data Protection Act and GDPR, you have explicit rights regarding your personal data, including the right to request access, correction, or deletion of your information held by us.

Making a Request: Any Subject Access Requests (SARs), requests for your data, or general privacy inquiries must be sent via email to: legal@infinian.uk.
Verification: To protect client confidentiality, we will verify your identity before processing any data access requests.

5. Data Breaches & Reporting

We maintain high operational security standards across our servers, networks, and managed installations. In the unlikely event of a security incident or personal data breach:

Reporting Breaches: Any suspected or confirmed data breaches relating to DPA/GDPR should be reported immediately to: legal@infinian.uk.
Breach Management: We will notify affected parties and statutory regulatory authorities (such as the UK ICO) in full accordance with legal requirements.

6. Data Sharing & Legal Disclosures

We do not sell, rent, or trade your personal data. We will only share data with external third parties under the following strict conditions:

Explicit Consent: When you specifically request or authorize us to do so.
Service Providers: Official domain registries (e.g., Nominet, ICANN) as strictly necessary to provision requested domain registrations.
Legal Compliance: When legally mandated to comply with valid court orders, local/international law enforcement requests, or UK/EU statutory obligations.

7. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact our legal team:

Infinian Hosting (T/A Mercia Networks Ltd)
Legal & Compliance Department
Email: legal@infinian.uk
Company Registration No: 14167867