Terms and Conditions

Welcome to Infinian Hosting (Trading as Mercia Networks Ltd). These Terms and Conditions govern your use of our services. By ordering, subscribing to, or using any of our services, you agree to be bound by this Agreement. We have designed these terms in plain, straightforward language to be legally sound and easily understood internationally.

This agreement acts as a binding contract between us ("the company") and you (the customer). By checking the tickbox, you have signed this contract.

• Age Requirement: You must be 18 years old to register and have active service with us.
• Identity Verification: In line with UK legislation, we may be required to ask for valid ID for any UK residents.

Infinian Hosting (T/A Mercia Networks Ltd) provides a range of digital hosting and physical network installation services, including:

• Digital Services: Web Hosting, Email Hosting, and Domain Name Registration & Management.
• On-Site / Physical Services: Starlink installation, Wi-Fi network deployments, and CCTV security system installations, management, and servicing.

All servers, services, and installations provided by Infinian Hosting (T/A Mercia Networks Ltd) are governed under United Kingdom (UK) and European Union (EU) law.

• Strict Prohibition of Illegal Activity: You may not use our infrastructure or services for any unlawful, illegal, fraudulent, or harmful activities. Prohibited content and activities include, but are not limited to: torrents, illegal streaming, indecent images/videos/content of any nature, violent or gory content, content that incites violence, or any content that violates UK law.
• Law Enforcement Compliance: For serious content violations such as indecent images, upon receiving a report, we WILL comply fully with local and international law enforcement and will take legal action against any party who abuses our service.
• Service Termination: Infinian Hosting (T/A Mercia Networks Ltd) reserves the right to immediately suspend or terminate services without prior notice if unlawful activity or a breach of law is identified.

• Domain Registrations: Domain registrations are processed through official domain registries (e.g., Nominet, ICANN). Once registered, domain fees are non-refundable as registry fees are incurred immediately.
• Data & Backups: While we maintain high server availability and security standards, clients remain responsible for keeping independent backups of critical data unless under a dedicated backup service agreement.

Resource abuse will be managed by automated controls. While unlimited is treated as unlimited in our eyes, the following restrictions apply:

• File Hosting & Video Streaming Limits: We do not allow file hosting or video streaming sites holding files larger than 500MB.
• Account Suspension: The company reserves the right to suspend your account if you are clearly abusing server resources.

• Permissions & Access: Customers must ensure they have necessary property owner/landlord or planning permissions prior to installation.
• Equipment Ownership: Installed hardware remains the property of Infinian Hosting (T/A Mercia Networks Ltd) until all invoices are paid in full.
• Performance: Wireless signals and satellite performance depend on line-of-sight and site structural conditions. Technical assessments are made in good faith during site setup.

• Engineer & Travel Fees: Engineer and travel fees are strictly non-refundable for any service once undertaken or dispatched.
• Warranty Terms: All hardware warranties are provided on a Return-to-Base (RTB) basis unless explicitly agreed otherwise in writing with the customer.
• Warranty Call-Outs & Attendance: If we attend your premises to carry out a warranty repair or inspection, standard or reduced attendance fees may apply.
• Customer Damage: In the event that damage is caused by the customer, user error, or external interference, we reserve the right to charge an engineer fee in accordance with the rates agreed upon signing up for your product or service.

• Standard UK Refund Period: Consumer clients are entitled to the standard statutory 14-day cooling-off/cancellation period under UK Consumer Contracts Regulations.
• No Refunds After Period: After the statutory refund period expires, no refunds will be issued for subscription fees, setup costs, or completed work unless explicitly approved in writing by Infinian Hosting (T/A Mercia Networks Ltd) management.
• Immediate Work Request: If you request digital activation or installation work to begin immediately within the 14-day window, you acknowledge that refund amounts may be deducted proportionally for work already completed.

The company shall credit any service outage below 99%. The customer will be required to raise a ticket to Billing to make a claim, which will be paid pro-rata via Service Credits. Management will endeavour to exceed guest expectations here. Through any natural disaster, or situation outside of our control, the company will not be liable and will make every attempt to mitigate any service loss.

To the maximum extent permitted by UK and EU law, Infinian Hosting (T/A Mercia Networks Ltd) shall not be liable for indirect, consequential, or third-party losses, data loss, or downtime resulting from circumstances beyond our direct operational control.